1. Our policy is full refund or exchange rendered of product (shipping not eligible for refund) if notified at within 7 days upon receiving KARVD items. After 7 days only an exchange will be offered. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Additional non-returnable items:
Gift cards

4. There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

5. Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

6. Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

7. Sale items (if applicable):
In some cases sale items may not be eligible for refund if they are limited. Please contact for more information.

Send us an email at and send your item to:

1717 Unicorn Dr. Virginia Beach, VA 23454
United States